goldsbt Privacy Policy
Protecting your personal information is our highest priority. This policy transparently explains how we collect and use data.
Introduction and Scope
goldsbt, as one of Bangladesh's trusted online gaming platforms, is firmly committed to protecting your privacy. This Privacy Policy ("Policy") describes how goldsbt collects, processes, stores, and protects your personal information when you use our website (goldsbt.lat), mobile services, and related platforms.
This policy applies to all our users — registered members, visitors, and anyone who uses any goldsbt service. By accessing or using our platform, you are considered to have accepted the terms of this policy. Relevant provisions are also found on our Terms and Conditions page.
goldsbt is for people aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information has been submitted, we will delete it immediately.
What Information We Collect
goldsbt collects only the information necessary to provide our services. Below is a description of the different types of information:
Identity Information
Name, date of birth, national ID number (for KYC verification), username, and password (stored in encrypted form).
Contact Information
Email address and mobile number — used for account verification, security notifications, and support communication.
Financial Information
Transaction history, deposit and withdrawal amounts, bKash / Nagad / Rocket / Upay account numbers (stored in masked form).
Technical Information
IP address, browser type, device information, cookie data, login time and date, and session activity information.
Gaming Activity Information
Game play history, bet amounts, win and loss records, and details of promotional offer usage.
Communication Records
History of communications made with us via live chat and email — for quality assurance and dispute resolution.
Cookies and Tracking Technologies
goldsbt uses cookies to improve our platform's functionality and make the user experience smoother. Cookies are small text files stored on your device. They are used for session management, remembering your preferences, and security purposes. You can disable cookies from your browser settings, but doing so may limit some services.
Purpose of Data Use
goldsbt uses your information only for specific and legitimate purposes. The reasons we process data:
- Account Management: Completing registration, identity verification (KYC), and ensuring the security of your account.
- Financial Transactions: Processing deposits and withdrawals, fraud prevention, and financial auditing.
- Service Improvement: Analyzing user behavior to improve the gaming experience and resolving platform issues.
- Customer Support: Providing assistance via 24/7 live chat and email, and resolving complaints.
- Promotional Communications: Informing you about bonuses, offers, and updates with your consent. Consent can be withdrawn at any time.
- Legal Obligations: Complying with applicable laws and regulations and responding to requests from regulatory authorities.
- Responsible Gaming: Identifying problematic gaming behavior and taking preventive measures in accordance with our Responsible Gaming policy.
Sharing Data with Third Parties
goldsbt does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Our technology infrastructure providers, payment processors (service providers for bKash, Nagad, Rocket, Upay), cybersecurity firms, and game software providers have access to limited information. These partners are bound by strict confidentiality agreements and may use data only for designated purposes.
Legal Obligations
We may be required to provide necessary information in response to court orders, lawful requests from law enforcement agencies, or demands of applicable law. In such cases, we will not share more information than is legally required.
Fraud Prevention
If fraudulent activity, money laundering, or other illegal conduct is suspected, necessary information may be shared with relevant authorities and security service providers.
Important Notice
We never share your full password, complete payment account numbers, or sensitive financial credentials with third parties. This information is always stored in encrypted form within our systems.
Data Security Measures
goldsbt applies industry-standard technology and processes to protect your information. Our security framework includes:
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly — industry-standard hashing algorithms are used.
- Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
- Firewall and Intrusion Detection: Our infrastructure is continuously monitored and suspicious activity is automatically blocked.
- Regular Security Audits: Regular vulnerability testing and audits are conducted by third-party security experts.
- Staff Training: All our staff are trained in privacy and data protection and are covered by strict non-disclosure agreements.
Please note that no method on the internet is 100% secure. We strive to ensure the highest level of protection, but if a data breach occurs, we will notify you in a timely manner as required by law.
Your Data Rights
Every goldsbt user holds the following rights regarding their personal information:
Right to Access
You may request to know what information we hold about you. We will provide a complete report within a reasonable time.
Right to Rectification
If there is any error or incompleteness in your information, contact us to have it corrected. Maintaining accurate information is also our responsibility.
Right to Erasure
Where there is no legal obligation to retain data, you may request deletion of your information after a specified period following account closure.
Right to Restrict Processing
In certain circumstances, you have the right to request that we limit the processing of your information.
Right to Data Portability
You may request your provided information in an easily readable format, which can be used with other services.
Right to Withdraw Consent
You may withdraw consent for marketing communications at any time. This will not affect the lawfulness of processing carried out on the basis of prior consent.
To exercise these rights, contact us at [email protected] or get assistance via 24/7 live chat. We will respond to your request within 30 business days.
Data Retention Period
goldsbt retains your information only for as long as necessary. All information is maintained while your account is active. Even after an account is closed or deactivated, certain information is retained for a defined period for legal, regulatory, and financial reasons.
- Financial Transaction Records: Retained for the period required by legal obligations.
- KYC Verification Documents: Kept for the defined period in compliance with anti-money laundering regulations.
- Gaming History and Logs: Retained for the period necessary for dispute resolution and regulatory monitoring.
- Marketing Consent Records: Retained for a limited period even after withdrawal of consent, as proof of that consent.
- Customer Service Communications: Retained for a limited period to maintain service quality and for dispute resolution purposes.
After the defined retention period, information is securely and permanently deleted or anonymized in a way that makes identification impossible.
Protection of Minors
goldsbt is for people aged 21 and above only. We do not knowingly collect or process any personal information from anyone under 21. Age verification during registration is a mandatory step in our process.
If a parent or legal guardian becomes aware that their minor child has submitted information on our platform, please contact [email protected] immediately. We will treat the matter with the utmost seriousness, delete that information promptly, and permanently close the associated account.
For more details on responsible gaming, please visit our Responsible Gaming page.
Policy Changes and Updates
goldsbt reserves the right to update this privacy policy at any time. The policy may be revised due to changes in services, introduction of new technology, changes in legal obligations, or other reasons.
For significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address.
- Displaying a notification when you log in to the platform.
- Updating the date at the top of this page.
Continued use of our platform after the updated policy is published will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.
Privacy Questions?
Our support team is always here for you. Feel free to reach out for any data rights or privacy-related requests.